FAQs

Q: Are your products authentic?
Yes, we guarantee that all our products are genuine. We carefully vet our suppliers and perform due diligence in our sourcing process to ensure authenticity.
Q: Do you offer free shipping?
Yes, we offer free shipping on orders over £50. You can find more information about our shipping policies here: Shipping Policy.
Q: How can I return an order?
By law, you have the right to cancel your order within 14 days of delivery without giving any reason. At WLC Retail, we offer a 30-day return policy for your convenience. More information can be found here: Refund Policy. If you still have questions, you can always reach out to us at contact@wlcretail.com.
Q: What should I do if an item is missing or my order contains the wrong product?
Please contact us at contact@wlcretail.com with photos and detailed information about the issue. This will help us resolve the problem quickly and efficiently.
Q: I am based outside United Kingdom, can you deliver to me?
If you wish to order for delivery outside of the UK please get in touch using the contact us page.
Q: What payment methods can I use?
We accept all major credit and debit cards, as well as PayPal.

 

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